Terms and Conditions الشروط والأحكام

• Company: Faster Facilities Management Company (Single Owner Company), headquartered in Riyadh.
• Application: The Faster electronic platform and all its digital channels.
• Customer: Any individual who creates an account or requests a service through the Application.
• Service Provider: Employees of the Company or legally contracted workforce.
• Service: Cleaning, maintenance, car wash, hospitality, or any other services displayed within the Application.

The Company acts as a direct service provider and not as an intermediary between independent parties.

Use of the Application does not create any partnership, employment, or agency relationship between the Customer and the Service Provider.

By using the Application or completing a booking, the Customer expressly agrees to these Terms and Conditions.

If the Customer does not agree, they must immediately discontinue use of the Application.

• The user must be at least 18 years old.
• The Customer must provide accurate and complete information.
• The Customer is responsible for maintaining the confidentiality of account credentials.
• The Company reserves the right to suspend or terminate any account in case of misuse, fraud, or violation of these Terms.

• Services are strictly limited to the tasks specified in the confirmed order.
• Services do not include hazardous, unsafe, or unlawful activities.
• The Company reserves the right to refuse service if safety risks or legal violations are identified.

The Customer shall:

• Provide a safe environment.
• Disclose prior defects.
• Not assign tasks outside the scope of the Service.
• Not engage in verbal or physical abuse.

In case of breach, the Company has the right to suspend the Service.

• Payment is electronic only through the available methods.
• A booking is not considered confirmed until payment is completed.
• If additional work arises, the Customer will be notified before execution.

• Cancellation before team dispatch: No fees.
• After team dispatch: A visit fee may apply.
• Rescheduling is subject to the service policy specified within the Application.
• Eligible refunds will be processed within 14 business days.

• The Service is documented with photos before and after execution for quality purposes.
• Photographing persons or personal property unrelated to the Service is prohibited.
• Geolocation is used only to determine the execution location.

Customer service calls may be recorded automatically for quality improvement and protection of rights.

11.1

The Company shall not be liable for malfunctions resulting from aging devices, hidden defects, or undisclosed prior issues.

11.2

The Service does not constitute a guarantee for future operation of the device unless otherwise agreed in writing.

11.3

In the event that direct damage is proven to result from a verified professional error by the Service Provider, the Company's liability shall be limited to repair or compensation not exceeding the value of the service provided.

11.4

The Company shall not be liable for indirect, consequential, profit, or commercial losses resulting from device or service interruption.

In all cases, the Company's liability shall not exceed the value of the service provided and shall not include any indirect or unforeseeable damages.

• The Customer has the right to submit a complaint within 24 hours from completion of the Service through the Application only.
• The Company will review the complaint technically.
• If deficiency in execution is proven, compensation shall be limited to:
• Re-performing the Service free of charge; or
• Refunding part of the Service value based on the Company's technical assessment.

The Customer shall not be entitled to claim any additional compensation beyond what is stated above.

The Services provided are execution-based services and are not annual maintenance contracts unless agreed in writing.

The warranty does not cover:

• Malfunctions resulting from misuse after execution.
• Malfunctions resulting from device age.
• Malfunctions resulting from third-party intervention after the Service.

Direct contracting with the Service Provider outside the Application is prohibited.

It is also prohibited to solicit or employ any of the Company's employees or contractors for 12 months from the date of the last Service.

In case of violation, the Company has the right to claim compensation not less than:

• SAR 20,000; or
• 20% of the estimated annual transaction value; or
• Six months of the Customer's average service value;

Whichever is higher, without prejudice to claiming actual damages.

The Company shall not be liable for delay or cancellation resulting from circumstances beyond its control such as natural disasters, governmental decisions, or major technical failures.

The Customer shall indemnify the Company for any damages or claims arising from misuse of the Application or violation of these Terms.

Both parties shall attempt to resolve any dispute amicably within 15 days from the date of official notice of the dispute.

If no resolution is reached, the affected party may resort to the competent judicial authorities.

These Terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh shall have jurisdiction over any dispute arising therefrom.

The Company shall protect personal data in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia.

Data shall not be shared with any third party except for the purpose of executing the Service or complying with applicable regulations.

The website makes every effort to protect users' data using advanced security programs. However, in the event of any security breach, the website shall not be held responsible for any damages or material or moral compensation resulting from it.

We will make changes to this policy from time to time, for example, to keep it up to date, to comply with legal requirements, or to reflect changes in how we operate our business. We will ensure that you are informed of any significant changes by sending a message to the most recent email address you have provided to us or by posting a notice on the website, so that you are aware of the impact of these changes on data processing activities before continuing to interact with us. We encourage you to review this policy regularly so that you are always aware of the information we collect, how we use it, and with whom we share it. Continued use of the application after the publication of any amendments constitutes your implicit acceptance of those amendments.